Frequently Asked Questions

How do I start the process?

The first thing would be for you to contact us by either telephone or e-mail. International Nannies & Homecare Ltd. has nanny agency offices and local nanny and caregivers coordinators in place from coast to coast. The coordinator or nanny agency office nearest your location will then contact you and listen closely to exactly what you are looking for in a caregiver—in order to gain a better understanding of your family's specific requirements. This enables us to match candidates to your needs more successfully. We are pleased to offer you a free childcare consultation either over the telephone or in person.

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What can your agency do that I cannot do myself?

International Nannies & Homecare Ltd. functions primarily as a matching service, finding the right caregiver for your family's needs. Our expert coordinators evaluate and screen prospective candidates for you. By using an agency, you will save not only time, but our expertise will also help to guide you through the various stages of the hiring process. We, as an agency, will save you the time and energy it takes to find a qualified caregiver.

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Where do you find your nannies/caregivers?

Local nannies and caregivers already in Canada apply with us based on our reputation for placing qualified caregivers with families, usually through word of mouth. We also run advertisements. We are also the only caregiver agency with offices coast to coast, so we are able to recruit and place caregivers from across Canada. Overseas caregivers are recruited and pre-screened by our partner agencies. We also try to travel overseas as often as possible in order to meet with many of the overseas caregivers in person.

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How do you screen your local nannies/caregivers?

We personally interview each and every local applicant to assess his or her suitability. To qualify, the applicant must have recent childcare experience accompanied by at least two strong references. We speak to each of the references and carefully record their comments. In addition, a lengthy application is completed by each applicant along with documentation of legal status. Only candidates that pass our screening process are entered into our network.  Furthermore, we will recommend a candidate only if the references and interview indicate that our high standards have been met.

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How do you screen overseas caregivers?

Ultimately, overseas caregivers are screened and approved of by the Canadian Government through the “Live-in Caregiver Program.” Once the Citizenship and Immigration Canada has checked the legality of their education, previous work experience as a caregiver, language skills and police clearances. After the nannies complete a thorough medical exam, then, and only then, will Immigration issue a legal work-permit. All overseas applicants are meet in person by one of our overseas recruiters.

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How long does it take to hire an overseas caregiver?

After the employment contract is validated through Human Resources Development Canada—depending upon where the caregivers are coming from—it can take anywhere from 3-9 months. It depends primarily on the country where the work authorization is processed.

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How much does a nanny/caregiver cost?

Depending on the city and province you live in, the average cost for live-out nannies and caregivers can range anywhere from $8-12 for Saskatchewan & Manitoba and from $10-17 for all other provinces. Live-in caregivers are the most cost effective way to have a nanny.  A live-in nanny usually costs an average of 30% less than live-out caregivers. Live-in caregivers can also be placed anywhere in Canada, even rural and remote areas. Please call us for a free telephone consultation!

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How long does it take to find a nanny/caregiver?

It can take anywhere from 3-9 months until an overseas nanny finally arrives in your home. Local nannies are usually available much sooner depending upon availability and compatibility, sometimes as little as a couple of weeks. Generally, we are only able to place local nannies in larger cities, due the severe shortage of qualified caregivers in more rural areas.

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What are the typical duties I can expect from my nanny?

A nanny’s primary responsibility is to care for your children. The duties generally include tending to their daily physical, emotional, social and intellectual needs. A nanny will also perform light housekeeping duties when the children do not require her attention. Each nanny, as well as each family, is different; duties a nanny is willing to perform are dependent upon the individual. Nannies promote quality childcare and provide an environment that nurtures the well being of the children.

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Is there a placement guarantee if things do not work out?

Absolutely. Our placement guarantee is anywhere from 3 months and up provided you obey with your provincial labor standard laws.

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What about post placement support?

It is our company policy to provide intensive follow-up to the family and the caregiver after the placement. We believe that continuous follow-up is the best way to avoid problems down the road.

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What is the next step for families to take?

You can call or email us any additional questions that you may have at 1-800-820-8308 or info@internationalnannies.com Our closest local nanny caregiver coordinator will then contact you in order to go through your specific requirements.

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The other options if you would llike to apply to have a nanny please fill out our online family application for a nanny so you can tell us about how a nanny can best suit your family needs.

If you would like to find a caregiver for your loved one, please fill out the online caregiver questionaire so we can speak with you regarding the needs of your family care.